The impact of digital transformation on business process performance
DOI:
https://doi.org/10.24866/1813-3274/2025-2/63-78Keywords:
digital transformation, business process efficiency, artificial intelligence, Big Data, competitivenessAbstract
The modern economy is experiencing a new round of development due to the active introduction of digital technologies, which is forming a new paradigm of management and productivity. Digital transformation is becoming a key factor in increasing the efficiency and competitiveness of companies in a rapidly changing digital environment.
The integration of technologies such as artificial intelligence, Big Data, cloud computing, and the Internet of Things is transforming approaches to business process management, opening up new opportunities to optimize costs, improve service quality, and create additional value for customers. The article presents a methodology for assessing the impact of digital transformation on business process productivity, based on key performance indicators (KPIs) and offering a structured approach to implementing digital transformation.
Special attention is paid to the importance of the human factor and change management as fundamental components of successful transformation. The work focuses on the need for a strategic approach and adaptability in the digital economy, which makes it a valuable tool for researchers and practitioners in the field of digitalization.
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Copyright (c) 2025 Антон Дмитриевич Чалый
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
